Legal Document

d365 Terms & Conditions

Please read these terms carefully before using the d365 platform — they clarify your rights and responsibilities.

1 General Introduction & Acceptance

d365 ("we", "platform") is an online gaming service operated for adult users in Bangladesh. The rules and terms listed on this page ("Terms") apply to the d365 website, mobile interface, and all related services.

By creating an account, logging in, or using any service on d365, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with any of the terms, please refrain from using the service.

Important: These Terms may be updated at any time. Continuing to use the platform after any changes means you agree to the revised Terms.

2 Eligibility Requirements

The following conditions must be met to use d365 services:

  1. You must be at least 21 years old.
  2. You are opening the account in your own name and of your own free will — not on behalf of anyone else.
  3. Each person may operate only one account.
  4. All information provided at registration must be accurate, complete, and up to date.
  5. You are not accessing the service from a country or region where online gaming is explicitly prohibited.
Warning: If any user opens an account with false information, d365 reserves the right to suspend that account and forfeit the associated balance.

3 Account Management

3.1 Registration & Verification

You must provide accurate personal information when opening an account. d365 may request additional verification documents at any time to confirm your identity. Withdrawals may be temporarily held until verification is complete.

3.2 Login Security

Keeping your username and password confidential is your own responsibility. Sharing this information with any third party is strictly prohibited. If you suspect unauthorized access, contact support immediately.

3.3 Account Closure & Suspension

You may request to close your account at any time through support. d365 also reserves the right to suspend or close any account for breach of terms, suspected fraud, or other reasonable cause.

4 Financial Transactions

4.1 Deposit Rules

The following terms apply when depositing funds at d365:

  1. The minimum deposit amount is ৳100 (per method).
  2. Accepted payment methods: bKash, Nagad, Rocket, and Upay.
  3. Only transactions from a mobile banking account registered in your own name are accepted.
  4. Funds sent from third-party accounts will be rejected and returned.

4.2 Withdrawal Rules

The following terms must be followed for withdrawals:

  1. The minimum withdrawal amount is ৳800.
  2. Withdrawals will only be sent to the same payment account used for the deposit.
  3. Withdrawals are generally processed within 15 minutes to 2 hours.
  4. Where applicable, withdrawals may be delayed until identity verification is complete.
  5. Winnings earned from a bonus cannot be withdrawn until the applicable wagering requirement has been met.
Payment Note: d365 does not support bank transfers or any other method. Use only the mobile payment methods listed above.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members at d365 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions must be met to receive the bonus:

  1. Example: Deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.
  2. Example: Deposit ৳42,000 and receive the maximum bonus of ৳20,000, giving a total balance of ৳62,000.
  3. The bonus is given only once and cannot be received on multiple accounts.

5.2 Wagering Requirements

To withdraw any winnings earned from a bonus, you must wager 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Example: If you receive a ৳1,000 bonus, you must place a total of ৳10,000 in wagers before withdrawing (1,000 × 10).

5.3 General Promotion Rules

  1. Each promotion may have its own terms, which apply alongside these general terms.
  2. d365 reserves the right to modify or cancel any promotion.
  3. If bonus abuse is suspected, the relevant benefit will be cancelled.
  4. Multiple promotions cannot be used at the same time unless explicitly stated.

6 Fair Play & Prohibited Conduct

d365 is committed to ensuring a fair and safe gaming environment for all users. The following behaviors are strictly prohibited:

  1. Fraud & Deception: Gaining an advantage through false identities, multiple accounts, or manipulation.
  2. Money Laundering: Using the platform to clean illegally obtained funds.
  3. Bots & Automation: Playing using automated software, bots, or scripts.
  4. System Exploitation: Intentionally taking advantage of any technical error or vulnerability.
  5. Collusion: Coordinating with other players to influence outcomes.
Consequences: If any of the above violations are proven, the account will be permanently closed and the balance forfeited. Legal action may also be taken where applicable.

7 Responsible Gaming

d365 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a guaranteed way to earn money.

  1. You can set deposit limits on your own account.
  2. Contact support to request a temporary break or self-exclusion.
  3. Do not allow minors to use your account.
  4. If you notice signs of gaming addiction, seek professional help.

For more information on responsible gaming, please read our Responsible Gaming page.

8 Intellectual Property & Content

All content published on the d365 website — logos, graphics, software, text, and design — is the intellectual property of d365. Reproducing, distributing, or commercially using this content without prior permission is prohibited.

  1. Limited access is permitted for personal and non-commercial use.
  2. Content from game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) is governed by their own respective licenses.
  3. The d365 trademark or logo may not be copied or imitated in any way.

9 Privacy & Data Protection

d365 places great importance on the privacy of your personal information. Our detailed policy on data collection, use, and protection can be found on our Privacy Policy page.

  1. Information provided at account registration is used for the purpose of delivering services and maintaining security.
  2. d365 uses SSL encryption to keep all data secure.
  3. Information related to financial transactions is not sold to third parties.
  4. Information may be shared with authorities where required for security verification or legal obligations.

10 Limitation of Liability

d365 strives to provide uninterrupted and error-free service, however we are not liable for the following:

  1. Technical Disruptions: Any loss caused by internet disconnection, server downtime, or software issues.
  2. User Error: Loss caused by incorrect login information or incorrect payment instructions.
  3. Third-Party Failures: Errors in services provided by payment processors or game developers.
  4. Unforeseen Events: Service disruption caused by natural disasters, political unrest, or legal changes.
Gaming Risk: All gaming activities carry financial risk. Only play with money you can afford to lose. d365 does not guarantee any income from gaming.

11 Support & Dispute Resolution

11.1 Support Service

The d365 support team provides service in Bengali and English seven days a week, 24 hours a day. Contact us:

11.2 Complaint Process

If you have a problem or complaint, please first contact the support team via live chat or email. We are committed to resolving all complaints through proper investigation.

11.3 Final Decision

In the event of any dispute, the decision of d365's management authority will be considered final. Our goal is to find a solution that is acceptable to both parties.

12 Amendments & Miscellaneous Provisions

12.1 Changes to Terms

d365 reserves the right to update these Terms at any time. Users will be notified appropriately of significant changes. Continuing to use the platform after any changes means you agree to the revised terms.

12.2 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, form the entire agreement between d365 and the user.

12.3 Severability

If any provision of these Terms is found to be legally unenforceable, the remaining provisions will remain fully in effect.

12.4 Language of Communication

d365 accepts communication in both Bengali and English. In the event of any conflict between the Bengali and English versions of the Terms, d365's interpretation will apply.

Last Updated: These Terms are updated from time to time. The latest version will always be available on this page.

If you have any questions about these Terms, please contact our support team.

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