d365 Responsible Gaming
A gaming experience is truly enjoyable only when it is controlled and mindful. d365 always puts your safety and well-being first.
What Is Responsible Gaming?
Responsible gaming means treating gaming as a form of entertainment — not as a way to solve financial problems. d365 believes every player should have the ability to set their own limits. On our platform you will find a range of practical tools to help you enjoy gaming in a healthy and controlled way.
If gaming starts to affect your daily life, family relationships, or financial situation negatively, that is a sign of a problem. We want you to recognise those signs early and get the support you need.
d365 is for players aged 21 and above only. Minors are not permitted to open an account, and any attempt by a minor to access the platform will result in the account being closed.
Pay regular attention to how much time you spend gaming. Set a time limit for yourself before logging in to d365 and stick to it.
Our Protection Tools
d365 provides a range of effective tools to help you keep your gaming habits in check. They are completely free to use and can be activated at any time.
Set Deposit Limits
Set a limit in advance on how much you want to deposit per day, per week, or per month. Once a limit is set it takes effect immediately and cannot be increased before the specified period has passed.
Time-Out
If you feel you need a break, you can temporarily pause your account for a set period. You choose the length of the break yourself, and no account activity will be possible during that time.
Self-Exclusion
If you need longer-term support, choose self-exclusion. Once active, all promotional communications from d365 will stop and gaming access will be fully suspended.
Review Gaming History
Log in to your account at any time to view your complete gaming and transaction history. Review it regularly and stay aware of your spending and habits.
Age Verification
d365 ensures that only players aged 21 and above can use an account. The verification process remains active at all times to prevent underage access.
24/7 Support Team
If you have any concerns or questions about gaming, contact our support team. Help is available at any time via live chat or email ([email protected]) — in Bengali and English.
Recognise the Warning Signs
If you notice any of the following signs in yourself, contact our support team without delay or take a temporary break.
- You keep placing more bets to try to recover money you have lost.
- You are spending less time with family or friends because of gaming.
- You are skipping sleep or meals to play.
- You are trying to hide your gaming from others.
- You are spending beyond your monthly budget just for gaming.
- You feel restless or anxious when you are not playing.
- You are taking on debt or borrowing from others to play.
Ways to Stay Safe
Set a Budget Beforehand
Before you start playing, ask yourself — how much is it reasonable to spend on gaming this month? Decide on that amount and do not go beyond it.
Set a Time Limit
Set a specific time limit for each gaming session. Use a clock or an alarm. Take a break when the time is up.
Think of Gaming as Entertainment
Play for fun, not for income. Wins and losses in gaming are based on chance — keeping that in mind makes it easier to stay in control of your emotions.
Ask for Help When You Need It
If you are having difficulties, speak directly with the d365 support team via live chat or email. We are always here for you.
How to Set Self-Exclusion and Limits
Using the responsible gaming tools on d365 is straightforward. Log in to your account and follow the steps below, or contact our support team directly — they will guide you through the entire process.
Log In to Your Account
Log in to d365 with your username and password, then go to Profile Settings.
Find the "Responsible Gaming" Section
From the settings menu, open the Responsible Gaming section.
Choose the Tool You Need
Select whichever option you need — deposit limit, session time limit, time-out, or self-exclusion.
Confirm and Save
Confirm your decision. Self-exclusion takes effect immediately and cannot be cancelled before the set period has ended.
Important Information
- The minimum deposit amount is ৳100 — for every payment method.
- Lowering a deposit limit takes effect instantly; a request to increase it takes time to process.
- Promotional emails are paused during a time-out or self-exclusion.
- Even if your account is restricted, any existing balance can still be withdrawn.
- Accounts belonging to players under 21 will be permanently closed.
Frequently Asked Questions
Start Safe Gaming Today
Play mindfully on d365, stay within your limits, and keep gaming as a source of enjoyment. If you have questions, visit our FAQ page or go directly to the games section.